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Vanessa N
1 reviews | Active since Oct 2012
09 Aug 2020, 12:00
TRACKING APP KEEPS GETTING BLOCKED AND MIXTELMATICS COULD NOT CARE LESS!
It's really unfortunate that numerous emails from me during the last 2 weeks go unattended with no response, the only time I ever do a response is when I write on Hello Peter... Same as the last time... I pay every month on time. Your system has a ****ch and keeps blocking my app so I can't trace my car. It's a high risk and that's the purpose of me having tracker!!! My son drives the car and I need to ensure his safety.... I WILL HOLD YOU PERSONALLY RESPONSIBLE SHOULD ANYTHING HAPPEN TO HIM BECAUSE I CAN'T TRACK HIM.!!! I expect you to action this with URGENCY. GET YOUR MANAGER TO CALL ME BACK ASAP!!
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
11 Aug 2020, 16:04Good Day Vanessa
We acknowledge receipt of your post and have noted the content.
We can confirm that our agent has contacted you and has advised regarding the outstanding amount on your account,which has been outstanding for a while.Once payment is received the suspension on the app will be lifted.
We can also confirm that the Manager in the Credit Control Department will get in contact with you regarding your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
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Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking's reply11 Aug 2020, 16:04
Official
Good Day Vanessa
We acknowledge receipt of your post and have noted the content.
We can confirm that our agent has contacted you and has advised regarding the outstanding amount on your account,which has been outstanding for a while.Once payment is received the suspension on the app will be lifted.
We can also confirm that the Manager in the Credit Control Department will get in contact with you regarding your account.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***
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Vanessa N's updateReviewer Update
12 Aug 2020, 10:16MIXTELMATICS.. I canceled in 2014 due to being unemployed and then the app was blocked... I reinstated the tracker again in 2018 and started making payments every month... NOW YOU WANT ME TO PAY FOR 2014 PAYMENTS... YOUR AGENT CALLED ME YESTERDAY AND WAS LIVID!!! I ASKED HER TO GO PICK UP THE CALL RECORDING FOR 2014....WHY THEN DID YOU ACCEPT MY PAYMENTS FROM 2018 TO DATE.??
WORSE TRACKER SERVICE EVER...PLEASE DON'T USE THIS COMPANY! AND I CANCEL WITH IMMEDIATE EFFECT!!
WORSE TRACKER SERVICE EVER...PLEASE DON'T USE THIS COMPANY! AND I CANCEL WITH IMMEDIATE EFFECT!!
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Vanessa N's update12 Aug 2020, 10:16
Reviewer Update
MIXTELMATICS.. I canceled in 2014 due to being unemployed and then the app was blocked... I reinstated the tracker again in 2018 and started making payments every month... NOW YOU WANT ME TO PAY FOR 2014 PAYMENTS... YOUR AGENT CALLED ME YESTERDAY AND WAS LIVID!!! I ASKED HER TO GO PICK UP THE CALL RECORDING FOR 2014....WHY THEN DID YOU ACCEPT MY PAYMENTS FROM 2018 TO DATE.??
WORSE TRACKER SERVICE EVER...PLEASE DON'T USE THIS COMPANY! AND I CANCEL WITH IMMEDIATE EFFECT!!
WORSE TRACKER SERVICE EVER...PLEASE DON'T USE THIS COMPANY! AND I CANCEL WITH IMMEDIATE EFFECT!!
Matrix Vehicle Tracking's replyOfficial
12 Aug 2020, 12:44Good Day Vanessa
We acknowledge receipt of your post and have noted the content.
We have tried to contact you but have not been successful in our attempts.
We confirm that your contract has been cancelled as per your request and confirmation thereof emailed to you.
Please be advised that the outstanding amounts on your account is still payable.
Once the amount is paid and confirmation thereof provided to us the account will be closed accordingly.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply12 Aug 2020, 12:44
Official
Good Day Vanessa
We acknowledge receipt of your post and have noted the content.
We have tried to contact you but have not been successful in our attempts.
We confirm that your contract has been cancelled as per your request and confirmation thereof emailed to you.
Please be advised that the outstanding amounts on your account is still payable.
Once the amount is paid and confirmation thereof provided to us the account will be closed accordingly.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Regards,
Kaya Payi
Customer Care Department
***