mN
mathaba N
1 reviews | Active since Feb 2015
15 Jul 2019, 11:42
Tracker was supposed to be cancelled 2 years ago
I had a car that had a tracker with them. I send them a message October 2017 that I don't own the car anymore up to date they are making me pay for the tracker when I had informed them and I have proof of e mails stating to them that I wish to cancell the tracking devise so now I've been paying my money for something I do not own and they have put me to lawyers and when I send them e mails they never respond at all
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Replies (3)
Matrix Vehicle Tracking's replyOfficial
15 Jul 2019, 11:46Good Day mathaba N
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's reply15 Jul 2019, 11:46
Official
Good Day mathaba N
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
mN
mathaba N's updateReviewer Update
15 Jul 2019, 11:48Please do urgently because I'm tired of paying for something I have not owned for 2 years and you even put me through lawyers and they expect me to pay another 200 by month end telling me from now on I must pay mixtelmatica for what?
mN
mathaba N's update15 Jul 2019, 11:48
Reviewer Update
Please do urgently because I'm tired of paying for something I have not owned for 2 years and you even put me through lawyers and they expect me to pay another 200 by month end telling me from now on I must pay mixtelmatica for what?
Matrix Vehicle Tracking's replyOfficial
16 Jul 2019, 10:51Good Day mathaba N
Thank you for allowing us the opportunity to speak to you in regards to your query.
As per our telephone conversation, we confirm that your contract was terminated as requested.
Your account has been escalated to our Credit Control Department as you are still liable for the outstanding balance on the account.
Kind Regards
Noluthando Mabaso
***
Customer Care Department
Thank you for allowing us the opportunity to speak to you in regards to your query.
As per our telephone conversation, we confirm that your contract was terminated as requested.
Your account has been escalated to our Credit Control Department as you are still liable for the outstanding balance on the account.
Kind Regards
Noluthando Mabaso
***
Customer Care Department
Matrix Vehicle Tracking's reply16 Jul 2019, 10:51
Official
Good Day mathaba N
Thank you for allowing us the opportunity to speak to you in regards to your query.
As per our telephone conversation, we confirm that your contract was terminated as requested.
Your account has been escalated to our Credit Control Department as you are still liable for the outstanding balance on the account.
Kind Regards
Noluthando Mabaso
***
Customer Care Department
Thank you for allowing us the opportunity to speak to you in regards to your query.
As per our telephone conversation, we confirm that your contract was terminated as requested.
Your account has been escalated to our Credit Control Department as you are still liable for the outstanding balance on the account.
Kind Regards
Noluthando Mabaso
***
Customer Care Department