Tracker system downgrade

Item: Matrix Vehicle Tracking
Rating: 1
Author: Vutivi M

It's been a month after I requested to down grade my tracker due to finances. I have not been called by the technician nor the customer care to explain why the technician is delaying. Instead they increase prices. I have already spoken to customer service several times about this issue they all said they'll come back to me they still trying to find out why the technician delays. To this day nothing I'm in the dark.

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

15 Jun 2020, 08:46

Good Day Vutivi M

We have escalated your query to our Sales Department for further assistance.

Regards,
Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking's reply15 Jun 2020, 08:46

Official

Good Day Vutivi M

We have escalated your query to our Sales Department for further assistance.

Regards,
Kaya Payi
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

15 Jun 2020, 15:29

Good Day Vutivi M

We can confirm that our Sales Department did get in contact with you and arrangements for fitting have been made.

We can confirm the issue has been sorted.

Regards,
Kaya Payi
Customer Care Department
***

Matrix Vehicle Tracking's reply15 Jun 2020, 15:29

Official