Tracker

I had a tracker with mixtelematics on my car i paid money for a panic button that i didn't have they never sent it to me for 2 years and a half 2024 when i upgraded i complained about it they sent someone to come and upgrade it then we received a panic button,they promised to reimburse my money back so last year October i decided to cancel it they've been adding money on my profile that i owe them she i send them an email they say i just pay R1600 for cancelation fee how come which is they still owe me and now no one is saying anything its clear they are ****mers