*********** towards their clients and unacceptable communication

Un professional an *********** towards their clients As i have been called numerous times and with the first 3 I arranged so the could take all outstanding amount on end of July. Instead they tried to take before arranged date and when it came to the arranged date they did not take the arranged amount then a week after they called and said I still owe them and after explaining all i get out of them all is (sorry for the miss communication) the month before the tracker wasn’t even working on my side due to matrix mis communication and i only realised it in the middle of july matrix didnt even try to communicate as i had to call in and ask what is going on It has been more than a week again as i have asked for a manager to call me so that we can get this issue resolved,i dont know if it is again a case of mis communication or just a case of they are not willing to walk with their clients i would call them but the respond i get is a manager will call me soon according to me the word soon does not mean never