AN
Anele N
1 reviews | Active since Jan 2018
09 Oct 2025, 08:20
Total Regret Signing Up with MixTelematics
Be cautious before signing up with MixTelematics. The sales process makes everything sound simple, but they don’t disclose how complicated cancellations can be or the fees you’ll face when trying to end your contract. On top of that, customer service is often unhelpful and rude, and they treat your account like a credit agreement - resulting in calls from debt collectors.
Overall, a frustrating and disappointing experience. I wouldn’t recommend them.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
09 Oct 2025, 10:07Good morning Anele Nkalitshana
Please note that the cancellation policy is clealy detailed in the terms and conditions of your agreement, similar to any other organization. The company's policies and procedures regarding collections are mandatory and constitute a part of your agreement. We are committed to supporting you and ensuring that you receive maximum benefit from your Matrix services. Your feedback is important to us, as it enables us to understand your concerns and provide the necessary assistance and clarification in our continuous effort to achieve service excellence. Our consultants receive ongoing training, and if you find the response to be less than accommodating and courteous, we will take appropriate action to address the issue. For a quicker response, please utilize the MiX WhatsApp self-service channel by sending 'Hi' to ***.
Regards,
Please note that the cancellation policy is clealy detailed in the terms and conditions of your agreement, similar to any other organization. The company's policies and procedures regarding collections are mandatory and constitute a part of your agreement. We are committed to supporting you and ensuring that you receive maximum benefit from your Matrix services. Your feedback is important to us, as it enables us to understand your concerns and provide the necessary assistance and clarification in our continuous effort to achieve service excellence. Our consultants receive ongoing training, and if you find the response to be less than accommodating and courteous, we will take appropriate action to address the issue. For a quicker response, please utilize the MiX WhatsApp self-service channel by sending 'Hi' to ***.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Oct 2025, 10:07
Official
Good morning Anele Nkalitshana
Please note that the cancellation policy is clealy detailed in the terms and conditions of your agreement, similar to any other organization. The company's policies and procedures regarding collections are mandatory and constitute a part of your agreement. We are committed to supporting you and ensuring that you receive maximum benefit from your Matrix services. Your feedback is important to us, as it enables us to understand your concerns and provide the necessary assistance and clarification in our continuous effort to achieve service excellence. Our consultants receive ongoing training, and if you find the response to be less than accommodating and courteous, we will take appropriate action to address the issue. For a quicker response, please utilize the MiX WhatsApp self-service channel by sending 'Hi' to ***.
Regards,
Please note that the cancellation policy is clealy detailed in the terms and conditions of your agreement, similar to any other organization. The company's policies and procedures regarding collections are mandatory and constitute a part of your agreement. We are committed to supporting you and ensuring that you receive maximum benefit from your Matrix services. Your feedback is important to us, as it enables us to understand your concerns and provide the necessary assistance and clarification in our continuous effort to achieve service excellence. Our consultants receive ongoing training, and if you find the response to be less than accommodating and courteous, we will take appropriate action to address the issue. For a quicker response, please utilize the MiX WhatsApp self-service channel by sending 'Hi' to ***.
Regards,
Customer Care Department
***