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tM
thobile M

1 reviews | Active since Aug 2010

19 Dec 2024, 19:51

Tired of your harrasment

This company doesn't want to cancel my contract with them that has ended in August. I sent an email in September giving them a month's notice. Thabang from retentions department who called me after my previous review assured me that all is well. He even gave me his email address should I encounter any issues and he will escalate the matter to the accounts department. A week later I'm again subjected to harassment from the collections department. I refer them back to Thabang Motshwene and a week later someone else calls. Do people at Matrix work though? Or they get paid to annoy us? Been sending emails to that Thabang Motshwene and no response or acknowledgement. I'm tired of these calls, close my account already as I DO NOT OWE YOU.

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply20 Dec 2024, 08:07
Official
Good day Thobile Maphanga

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
 
Please anticipate feedback shortly.

Regards,
Customer Care Department
***


tM
thobile M's update21 Dec 2024, 14:53
Reviewer Update
I'm tired of dealing with your consultants as they never resolve my complaint. I requested the recording of my conversation with Thabang Motshwene from the retentions department as he is changing the story now. I never paid for the tracking device in arrears, it was always in advance. When I started with you 08 Sep 2021 I paid pro rata for 08 Sep till 24 Sep than 25 Sep debit order went off for the next month installment. July 2024 I spoke to your consultant asking if my premium will be reduced as the 36 months contract is coming to an end in August 2024 where the last debit would be on 25 August 2024. From there it was on a month to month basis. I then requested a cancellation after you had failed to change my debit details as requested in Sep 2024 where the last date with you would be 24 October 2024. Keeping in mind that the monthly instalment for October 2024 was taken on 25 September 2024. Now please explain to me, how the hell do I owe for October? Or should i teach your accounts department and customer service basic Maths and accounting. I'm also sick of these calls. Should this not be sorted out by close of business 24 December than I will be left with no option but to go to the ombudsman and every social media.
tM
thobile M's update21 Dec 2024, 16:55
Reviewer Update
I can see that this is a norm with this company when we want to cancel.