TK
Tash K
1 reviews | Active since May 2018
19 Dec 2021, 20:40
Tideous cancelation process
My vehicle was sold in June 2021. I spoke to a consultant regarding the cancelation process with no success. There is no record on file noting my cancelation. I followed up with the call centre again and was told that I would receive an sms with the correct email address to send the cancelation request to. To date, no sms received. June and July I reversed the debit order via my banking app but have still been billed for August, September, October and November which I did not reverse after receiving sms's advising I'm in arrears and I do not want my credit bureau profile to be hindered. Kindly assist with my request to cancel. I am paying a premium for a vehicle which has been sold.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
20 Dec 2021, 09:01Good Day Task K
We have been trying to get in contact with you but have been unsuccessful.
Please provide with an alternative time to contact you?
Regards,
Customer Care department
***
We have been trying to get in contact with you but have been unsuccessful.
Please provide with an alternative time to contact you?
Regards,
Customer Care department
***
Matrix Vehicle Tracking's reply20 Dec 2021, 09:01
Official
Good Day Task K
We have been trying to get in contact with you but have been unsuccessful.
Please provide with an alternative time to contact you?
Regards,
Customer Care department
***
We have been trying to get in contact with you but have been unsuccessful.
Please provide with an alternative time to contact you?
Regards,
Customer Care department
***
Matrix Vehicle Tracking's replyOfficial
20 Dec 2021, 14:31Good Day Tash K
We can confirm that an agent did get in contact with you and confirmed that cancellation has been processed.
October is notice period and credits have been processed for the November billing. You are still liable for the October subscriptions.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and confirmed that cancellation has been processed.
October is notice period and credits have been processed for the November billing. You are still liable for the October subscriptions.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Dec 2021, 14:31
Official
Good Day Tash K
We can confirm that an agent did get in contact with you and confirmed that cancellation has been processed.
October is notice period and credits have been processed for the November billing. You are still liable for the October subscriptions.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and confirmed that cancellation has been processed.
October is notice period and credits have been processed for the November billing. You are still liable for the October subscriptions.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***