Threats, ************ and harassments when you try to cancel

After posting a previous review about this company and then being contacted by them, thinking it was sorted out I then get this email from them, as you can see they don’t even bother putting in my name or actual amount they expect me to pay or say that I owe but they still threaten legal action:

[Date]

Account Number: [Account No] Total Amount Due: [Amount] To: [Email address]

Dear [Customer Name]

RE: FINAL DEMAND - NOTICE OF DEFAULT IN TERMS OF SECTION 129(1) OF THE NATIONAL CREDIT ACT, ACT 34 OF 2005 (THE “NCA”).

We refer to the above matter.

On or about [DATE] you entered into a SERVICE AGREEMENT (“the Agreement”) with us for the provision of certain VEHICLE TRACKING SERVICES (“the Services” and/or “the Products”).

According to our records, you are in default with the terms of your agreement for the amount of R [Amount]. We hereby demand that you make an urgent payment of the amount of R [Amount], failing which we will be entitled to terminate the Agreement and proceed with all steps necessary, including the issuing of a summons to recover these amounts from you - the costs of which shall be for your own account.

Please take note that in terms of section 19(4) of the NCA, should you not rectify the arrear status of your account within 20 business days from date of delivery hereof, adverse information of your default shall be submitted to a Credit Bureau. Adverse information includes: a) Information on your behaviour. This includes behaviour that can be seen as “delinquent” (if you did not meet your responsibilities for an extended period); b) “default” (if you breached the terms of the agreement); c) “slow-paying” (if you did not make your payments on time; d) “Absconded” (if you fled to avoid your responsibilities or “not contactable” (if you cannot be contacted); and e) Information on action taken against you to enforce our rights. This includes actions by us such as handing over an account to an attorney or agent for the collection or recovery of debt.

Should you fail to reply to this notice within 10 business days of delivery hereof, by either not contacting us in order to make alternative repayment; steps to recover these amounts from you will be instituted and will be at your costs and shall be for your own account.

All payments are to be made into the following account:

Bank: First National Bank Branch Code: 250117 Account No. ***5 Reference: [Account Number]

Please ensure that you use your account number as reference number on your payment.

If full payment has been made, please send proof to *** and disregard this notice.

Regards

MiX Telematics: Accounts Receivable - Pre Legal Department