ND
Nini D

1 reviews | Active since Feb 2022

28 Dec 2022, 20:17

Threatened with Legal Actions After Account Termination

I am being harassed with numerous SMSs by this company to pay an outstanding amount after I cancelled contract with them. I wrote to hello Peter after incorrectly billed for a tracker, they rep**** that a credit note has been issued and also confirmed via email that my services are terminated but after that I still get messages to pay and the amount keeps going up, I don't know what that is for because I close my account with them as they kept debiting me twice. This company will even call to sell their added services claiming that it is to enhance your car tracking device but thereafter you will start seeing double debit orders and when you call they can't explain. I requested that my contact be terminated and they keep threatening me with legal actions from their collections department after they confirmed that my services are terminated? People please be careful when choosing a tracker for your vehicle this company will mess up your credit score unnecessarily as they will list you for nothing when they are the ones who cannot manage small accounts. I am now going to involve my attorneys on such a trivial matter to resolve this ongoing issues with this horrible service experience as this company does not bother to take accountability to resolve it.

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply29 Dec 2022, 10:02
Official
Good day Nini D,

Kindly advise on a convenient time for the agents to contact you.  We called to no avail.

Regards,
Customer Care Department
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ND
Nini D's update29 Dec 2022, 10:52
Reviewer Update
Kindly note that I have tried to call back but no one knows who was trying to call me.
Please get back to me asap as I need to understand why you are continuing to harass me with sms to pay for services which are not rendered to me. I have canceled the contract with you and wants no further dealings with your company to protect my account from being debited with unauthorized amounts.
You have sent me an email on 5th December to confirm immediate cancelation of the contract and a week later I got an sms to pay R273 and two weeks later I must pay R540 or you will hand me over for legal actions. My attorneys are awaiting a response to take this up with your legal department.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply29 Dec 2022, 12:17
Official
Good day Nini D,

Thank you for taking our call.

We can confirm that an agent has assisted.

Regards,
Customer Care Department
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