AT
Angel T

1 reviews | Active since Sept 2019

29 Jan 2026, 14:54

Thousand promises, zero delivery.

Left the province a month after purchasing my vehicle, and no one called to check if all is well as they should. They no longer send sms to alert me when I enter high risk areas as they should. My vehicle went for repairs and the battery was removed before spray painting, no phone call. I am not even able to to test my until on WhatsApp because the bot cannot validate my ID number. I've contacted both their customer care lines *** and ***) for two days and I've been on hold for 20 minutes plus. At this point I am not even sure that my car is covered. I am done with you people. You are taking my money for nothing, service is absolute nonsense.

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply29 Jan 2026, 15:42
Official
 Good day  Angel Tshinyalani,

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
*** 
AT
Angel T's update02 Feb 2026, 12:01
Reviewer Update
Good day. How long does it take to receive feedback after an enquiry is escalated for review? I am still waiting to be contacted. I have also formally logged a complaint on the customer service email, was given a reference number but still no contact. This is exhausting.