TK
Thulisile K
1 reviews | Active since Aug 2014
02 Oct 2025, 06:16
This tracking company is unreliable and keeps debiting my account even after I have cancelled the contract within 3 days of taking up the contract because the app was not showing the live location of the vehicle
This tracking company is unreliable and keeps debiting my account even after I have cancelled the contract within 3 days of taking up the contract because the app was not showing the live location of the vehicle. I informed them that this is a risk they said someone will contact me but they didn’t. I’ve sent several emails which were not attended to. They are not a good service provider and clearly want to **** people by taking money for a service that’s not there.
Helpful (0)
Replies (6)0
Replies (6)
Matrix Vehicle Tracking's replyOfficial
02 Oct 2025, 08:46Good Day Thulisile Khoza,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the relevant department for review.
You can expect feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Oct 2025, 08:46
Official
Good Day Thulisile Khoza,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the relevant department for review.
You can expect feedback shortly.
Regards,
Customer Care Department
***
TK
Thulisile K's updateReviewer Update
23 Oct 2025, 00:19Good
I have not been contact and all my emails to date have not been responded too.
I have not been contact and all my emails to date have not been responded too.
TK
Thulisile K's update23 Oct 2025, 00:19
Reviewer Update
Good
I have not been contact and all my emails to date have not been responded too.
I have not been contact and all my emails to date have not been responded too.
Matrix Vehicle Tracking's replyOfficial
25 Oct 2025, 14:14Good Day Thulisile Khoza,
Thank you for your Feedback
Please accept our sincere apology, your contract has been terminated and credits have been requested.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply25 Oct 2025, 14:14
Official
Good Day Thulisile Khoza,
Thank you for your Feedback
Please accept our sincere apology, your contract has been terminated and credits have been requested.
Regards,
Customer Care Department
***
TK
Thulisile K's updateReviewer Update
28 Oct 2025, 17:31Good day
Please kindly send me an email confirming this. Please also note that I am still receiving smses that I need to pay.
Regards,
TR Khoza
Please kindly send me an email confirming this. Please also note that I am still receiving smses that I need to pay.
Regards,
TR Khoza
TK
Thulisile K's update28 Oct 2025, 17:31
Reviewer Update
Good day
Please kindly send me an email confirming this. Please also note that I am still receiving smses that I need to pay.
Regards,
TR Khoza
Please kindly send me an email confirming this. Please also note that I am still receiving smses that I need to pay.
Regards,
TR Khoza
TK
Thulisile K's updateReviewer Update
05 Nov 2025, 05:47Good day
Why is it that I have not received an email regarding this cancellation and why is my account debited again this month.
Please kindly refund me the money and the bank charges associated with previous reversals.
Your company is a ****!
Why is it that I have not received an email regarding this cancellation and why is my account debited again this month.
Please kindly refund me the money and the bank charges associated with previous reversals.
Your company is a ****!
TK
Thulisile K's update05 Nov 2025, 05:47
Reviewer Update
Good day
Why is it that I have not received an email regarding this cancellation and why is my account debited again this month.
Please kindly refund me the money and the bank charges associated with previous reversals.
Your company is a ****!
Why is it that I have not received an email regarding this cancellation and why is my account debited again this month.
Please kindly refund me the money and the bank charges associated with previous reversals.
Your company is a ****!
TK
Thulisile K's updateReviewer Update
05 Nov 2025, 10:29Please note that I have phoned in today.
This is unacceptable from August to November and still not solved.
This is unacceptable from August to November and still not solved.
TK
Thulisile K's update05 Nov 2025, 10:29
Reviewer Update
Please note that I have phoned in today.
This is unacceptable from August to November and still not solved.
This is unacceptable from August to November and still not solved.