HV
Heinrich V
1 reviews | Active since Apr 2021
05 Dec 2025, 10:01
THIS PLACE
Impossible to reach customer care services. When tracking units stop functioning they won't let you know about it - so what happens when the vehicle get's ****** and they're unable to track the vehicle since the tracker is not functional ?
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
05 Dec 2025, 11:28Good day Heinrich Venter
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department ***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department ***
Matrix Vehicle Tracking's reply05 Dec 2025, 11:28
Official
Good day Heinrich Venter
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department ***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department ***
Matrix Vehicle Tracking's replyOfficial
05 Jan 2026, 10:59Good day Heinrich Venter
Thank you for your submission.
Thank you for sharing your feedback. We sincerely apologize for the frustration caused and understand your concern regarding the functionality of your tracking unit.
Please note that, as per our terms, it remains the client’s responsibility to test the unit on a monthly basis to ensure the devices communication status.
Should you experience any difficulties or suspect the unit is not functioning, we encourage you to contact us immediately so we can assist with maintenance checks.
Your safety is important to us, and we are committed to supporting you. Please reach out via *** for further assistance.
Regards,Customer Care Department ***
Thank you for your submission.
Thank you for sharing your feedback. We sincerely apologize for the frustration caused and understand your concern regarding the functionality of your tracking unit.
Please note that, as per our terms, it remains the client’s responsibility to test the unit on a monthly basis to ensure the devices communication status.
Should you experience any difficulties or suspect the unit is not functioning, we encourage you to contact us immediately so we can assist with maintenance checks.
Your safety is important to us, and we are committed to supporting you. Please reach out via *** for further assistance.
Regards,Customer Care Department ***
Matrix Vehicle Tracking's reply05 Jan 2026, 10:59
Official
Good day Heinrich Venter
Thank you for your submission.
Thank you for sharing your feedback. We sincerely apologize for the frustration caused and understand your concern regarding the functionality of your tracking unit.
Please note that, as per our terms, it remains the client’s responsibility to test the unit on a monthly basis to ensure the devices communication status.
Should you experience any difficulties or suspect the unit is not functioning, we encourage you to contact us immediately so we can assist with maintenance checks.
Your safety is important to us, and we are committed to supporting you. Please reach out via *** for further assistance.
Regards,Customer Care Department ***
Thank you for your submission.
Thank you for sharing your feedback. We sincerely apologize for the frustration caused and understand your concern regarding the functionality of your tracking unit.
Please note that, as per our terms, it remains the client’s responsibility to test the unit on a monthly basis to ensure the devices communication status.
Should you experience any difficulties or suspect the unit is not functioning, we encourage you to contact us immediately so we can assist with maintenance checks.
Your safety is important to us, and we are committed to supporting you. Please reach out via *** for further assistance.
Regards,Customer Care Department ***