J
Jack

1 reviews | Active since Sept 2024

27 Sept 2024, 14:53

This company **** to...

This company **** to me when i wanted a tracking device i dont know if they properly train their promoters but he did not tell me important things before i even signed I told him i dont want a CONTRACT and he confirmed its not and i can cancel anytime because it is not a contract paying R99 isn’t a problem but the fact that they **** at 1st only to find out that this things affects my credit score and i was specific i dont want anything that can affect my credit status i dont want anything’s that need to go through my credit bureau…i have been requesting to cancel this thing and i dont want to pay that cancellation fee i was not told about it at 1st i am very angry at how they’re not taking this matter seriously.

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply28 Sept 2024, 18:02
Official
Good Day Jack, Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply07 Oct 2024, 19:52
Official
Good Day Jack,
Thank you for allowing us to address your query.
Please note that we attempted to contact you but were unsuccessful. 

Kindly let us know the best time to reach you or provide an alternate contact number.

Regards,
Customer Care Department
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