This Company Should Just Close Down - Units not working

In summary, my car was hijacked in the year 2021, my then tracking company was Car Track of which foul play was accepted on their end. The authentication made when my battery was received had two voices, of which one was mine and the other of the hijackers. When the car was recovered, I decided to sign up with a different organization (Matrix), the device worked for some time and at a later stage the panic button stopped working. I received numerous calls from the finance department requesting that I continue paying and ended up paying for the service even when I was not happy, I eventually saw no need to continue paying as I was not receiving the full value of my package and that’s when I received another call from Matrix and explained why I am not making any payments. Instead of reaching an agreement for my unit to be fixed, my account was handed over to Hybrid debt collectors of which I explained the same issue faced (Tired of explaining myself) and this has impacted my credit report. The Hybrid collections team advised me to send an email to cancellations and attached all relevant documentations, and I did (same documents attached here), this is proved, or expectation triggered by the incidence of how much a system should serve me. I was held at gunpoint for a night, which should be a good reason for you to understand why I want a system that serves me or no system at all! The collection lady then tries to sound as if she is doing me a favor by saying I should accept the cancellation fee which is calculated based on which functions of the full service worked, the audacity to even promote sick service to that point. Remember that this was also triggered by a Hellopeter post [Responded] Unit Stopped Working but I am expected to pay still, when I cancel, they expect cancellation fee - 1 stars | Matrix Vehicle Tracking on Hellopeter.com I then received a reminder call from Hybrid of which I explained I will not be making any payment as the broken down cancellation fee was not send, even if it was, do you get to choose what food items in a plate of lunch or breakfast you pay for or if the plate id not serving you it’s as good as not even having the lunch? This then triggered me to make another post, and respond to the email received from Hybrid collectors, including the Ombud man, the second HelloPeter post [Responded] Mix Telematics Charging me for cancellation for service never rendered, even handed over to a debt collector. - 1 stars | Matrix Vehicle Tracking on Hellopeter.com This is when I received a call from you (Thabang) requesting me to send this email, but as said on the call, I know this is useless and will just continue with Ombud man. The outcome is in a way forced or driven to me paying cancellation of a service I never received which is insane.