AS
Alexander S
1 reviews | Active since Oct 2009
03 Jul 2023, 16:45
This company puts your life at risk
I have done a review to say how when my car was ******, I was unable to get through to this company as I kept getting messages on their phone system to say that they can not help with ****** vehicles outside office hours.
They rep**** on Hello Peter to say that they have been in contact with me. I am still waiting. I have now spent an hour on the phone trying to cancel this poly, but my call keeps getting dropped.
How can a company, that operates in the emergency realm offer such bad (non existent service)
Helpful (0)
Replies (3)0
Replies (3)AS
Alexander S's updateReviewer Update
04 Jul 2023, 08:23I am still waiting for someone to call. I want to cancel but am being charged too.
Kelebogile said that are swamped with calls so its probably the reason why nobody has.
I have been trying for 10 days to speak to a manager or someone who cares and has authority. Case numbers include ***8, ***3, ***9,
Kelebogile said that are swamped with calls so its probably the reason why nobody has.
I have been trying for 10 days to speak to a manager or someone who cares and has authority. Case numbers include ***8, ***3, ***9,
AS
Alexander S's update04 Jul 2023, 08:23
Reviewer Update
I am still waiting for someone to call. I want to cancel but am being charged too.
Kelebogile said that are swamped with calls so its probably the reason why nobody has.
I have been trying for 10 days to speak to a manager or someone who cares and has authority. Case numbers include ***8, ***3, ***9,
Kelebogile said that are swamped with calls so its probably the reason why nobody has.
I have been trying for 10 days to speak to a manager or someone who cares and has authority. Case numbers include ***8, ***3, ***9,
Matrix Vehicle Tracking's replyOfficial
04 Jul 2023, 13:17Good Day Alexander Steven,
Kindly be advised that we try to contact you however we were unsuccessful.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Kindly be advised that we try to contact you however we were unsuccessful.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Jul 2023, 13:17
Official
Good Day Alexander Steven,
Kindly be advised that we try to contact you however we were unsuccessful.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Kindly be advised that we try to contact you however we were unsuccessful.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
AS
Alexander S's updateReviewer Update
09 Jul 2023, 06:18I have my phone on and with me all the time. Just try again. No messsages have been received and I have no missed calls from unblocked numbers
AS
Alexander S's update09 Jul 2023, 06:18
Reviewer Update
I have my phone on and with me all the time. Just try again. No messsages have been received and I have no missed calls from unblocked numbers