JR
Jarrid R
1 reviews | Active since Jul 2021
16 Jul 2021, 11:23
THIS COMPANY DOES NOT PROCESS CANCELLATIONS - DO NOT USE THEIR SERVICES
Do not sign up to any of this company's services which include BEAMIE vehicle tracking. I requested a cancellation in December 2020 and received a cancellation fee, which I PAID IMMEDIATELY. This company's finance department did not record my payment and now claim I owe them R255. After speaking to their call centre five times to rectify the issue and after sending my proof of payment and cancellation letter, that they sent me, to their finance department I still to date have not received a response.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
16 Jul 2021, 13:12Good Day Jarrid R
We acknowledge your request for cancellation of the contract.
Kindly be advised that the necessary credits have been requested and the funds will be refunded to your banking account once approved by our Finance Department.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
We acknowledge your request for cancellation of the contract.
Kindly be advised that the necessary credits have been requested and the funds will be refunded to your banking account once approved by our Finance Department.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Jul 2021, 13:12
Official
Good Day Jarrid R
We acknowledge your request for cancellation of the contract.
Kindly be advised that the necessary credits have been requested and the funds will be refunded to your banking account once approved by our Finance Department.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
We acknowledge your request for cancellation of the contract.
Kindly be advised that the necessary credits have been requested and the funds will be refunded to your banking account once approved by our Finance Department.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
JR
Jarrid R's updateReviewer Update
20 Jul 2021, 11:28Thank you for your reply, however, I have still not had an official response via email or a reply to my emails. When can I expect your debtors department to respond to my multiple emails and when can I expect my refund of R255? I now have two "late payments" unfairly recorded on my credit score, I expect your company to remove those from my record.
JR
Jarrid R's update20 Jul 2021, 11:28
Reviewer Update
Thank you for your reply, however, I have still not had an official response via email or a reply to my emails. When can I expect your debtors department to respond to my multiple emails and when can I expect my refund of R255? I now have two "late payments" unfairly recorded on my credit score, I expect your company to remove those from my record.
Matrix Vehicle Tracking's replyOfficial
20 Jul 2021, 12:16Good Day Jarrid R
We can confirm that an agent did get in contact with you and has requested a credit report.
We will await your email.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has requested a credit report.
We will await your email.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Jul 2021, 12:16
Official
Good Day Jarrid R
We can confirm that an agent did get in contact with you and has requested a credit report.
We will await your email.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has requested a credit report.
We will await your email.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***