1 reviews | Active since Mar 2014
Think twice before signing with Mixtelematics Beame
Please If you are considering using Mixtelematics (Beame) as a services provider please read my message before doing so. I have been a customer with Beame for 5 years. I had no problems until last year October 2022. Things just went from bad to worst and it has not stopped. A sales consultant contacted me to upgrade due to old technology. Since the confusion around the upgrade which I canceled I have had to endure the following: 1) Insults from the sales representative because I said something was expensive for me. 2) Very poor communication from Customer Care consultants and Supervisors, calls were just not returned 3) The telephone number for Mixtelematics just rings and rings after 10 mins the line drops. 4) No response to my email dated 22nd Jan 2023 5) The last Supervisor Thando dropped the phone in my ear on the 22nd Jan 2023 and never called back after I said I want to speak to a manager. 6) Manager from Regional Office (Marius) called once in Nov 2022 promised to call back the Monday but never did. 7) I was told I have an outstanding amount of R96 when threatened I paid it, only to be credited in December 2022 because of a billing mistake. 8) I had to drive to Mixtelematics offices in Midrand, I spoke there to Lerato in person to have the billing mistake resolved. 9) I asked to keep my policy as is so that I could at least have my license disc for my vehicle renewed in Jan 2023 like I do every year only this year I have to pay an additional R200 because Beame is offering the services not Road Protect Services. No communication about the additional charges or the change in policy. The amount of tears I have shed from the sheer frustration that I have been through is not worth it. This matter has made me physically ill. High blood pressure, stress and even anxiety are just some of the things I'm going through. Please if you are a good customer find a good service provider. Mixtelematics has to make some changes and Management have to take responsibility before anything will change. Let's hope this message encourages Mr Gert Pretorius to contact the paying customer in future before things go so wrong.
Thank you for your post.
We can confirm that a manager did contact you for your previous post. They will contact you again and advise on the options for your licence assist.
Regards,
Customer Care Department
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Thank you for your post.
We can confirm that a manager did contact you for your previous post. They will contact you again and advise on the options for your licence assist.
Regards,
Customer Care Department
***
I have been asking to speak to a Manager again since 17th Jan 2023 again due to a new issue. Thando was the last Supervisor to call me and denied my request to speak to a Manager on the 22nd of Jan 2023. The closes I got to a manager contacting me from Regional office was Marius who never called me back and we are past the issue of October 2022 the newest problem is the license disc renewal and the cost involved. This post was a last resort as I have sent more than one email begging for answers and solution to this problem. I think you need to look at all communication before making a statement that I have been contacted.
Communication is the biggest problem and I stand by my statement that no one should consider Mixtelematics until Management make some changes and take responsibility.
I have been asking to speak to a Manager again since 17th Jan 2023 again due to a new issue. Thando was the last Supervisor to call me and denied my request to speak to a Manager on the 22nd of Jan 2023. The closes I got to a manager contacting me from Regional office was Marius who never called me back and we are past the issue of October 2022 the newest problem is the license disc renewal and the cost involved. This post was a last resort as I have sent more than one email begging for answers and solution to this problem. I think you need to look at all communication before making a statement that I have been contacted.
Communication is the biggest problem and I stand by my statement that no one should consider Mixtelematics until Management make some changes and take responsibility.
Your post is noted. You will be contacted this morning to close the matter.
Regards,
Customer Care Department
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Your post is noted. You will be contacted this morning to close the matter.
Regards,
Customer Care Department
***