******* of peoples money

In June 2019 it was the last month on my contract with this tracking Co. They called me and I wanted to continue with their service, however the Consultant who was assisting me was unable to answer some questions I was asking about their service, so I decided that am not interested anymore. I told the consultant that I dnt want their service anymore. End of the month I was debited , I reversed the transaction, it happened again in July , I reversed again and sent the complaint which no one responded. I sent another one requesting for a recording of the call ,still no one responded. I only received email of cancellation confirmation Today, the 7/2/20, I got an email informing me that I have been handed over for the account which is in arrears. When I call to speak to the AccountManager (Barrie Smit)/Supervisor/TL/Complaint Manager -Busisiwe Myeni*that's the name I was given- I was told they are all busy on the call. I was onhold for more than 15mins.

I don't understand why am been handed for something that I never sign for, I dnt want their service. Am I been charge for saying No I dnt want them anymore, please help me understand cz this is out of hand