dG
denish G

1 reviews | Active since Jun 2016

17 Oct 2022, 10:41

******* holding me hostage.

This is the most pathetic and terrible service in the world, not just south Africa. How do they still operate. Yes, they hold customers hostage. I have been trying to cancel their services since July 21,2022. I did what they wanted, I sent the cancellation email and gave them 30 days notice. Yet, every month since July they debit my account and sent me threatening SMSs. You can't get hold of the actual accounts department because they don't answer or they keep cutting the calls. This is being operated on a mafia system. One must pay till they die.

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply17 Oct 2022, 16:07
Official
Good day Denish G,

Thank you for affording us the opportunity to assist today.

We can confirm that your cancellation has been processed and a credit has been prepared for the incorrect billing.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply18 Oct 2022, 09:08
Official
Good day Denish G,

Thank you for affording us the opportunity to assist.

We can confirm that confirmation of your cancellation has been sent to you and that a credit has been prepared for the incorrect billing.

Regards,
Customer Care Department
***