1 reviews | Active since Mar 2018
******* and shocking services
I wouldn’t recommend matrix I moved from tracker to matrix what a mistake. I have the mx3 gee what I joke of a system,never get alerts like you suppose to. If you try track your drivers they actually sitting in the office but it shows that the vehicle is still 30km away. Would not recommend this for no business cause you would never actually know exactly where your vehicle or driver actually is. This unit has been in two weeks so please arrange for the unit to be removed,and I will also log a complaint with the national consumer protection act. Registration number: CD08SVGP When I lodged this complaint, i heard nothing from you guys. Then out of the blue i get a phone call from a lady saying that they have booked a date and time to remove the device from the unit, and they come and removed the unit. Now i am getting a email for confirmation of settlement. Well firstly if i settle this amount technically i own the unit then but you guys are sitting with it.I will not settle this amount, i am busy with a complaints process with the consumer protection act, and i will also get my attorney involved if i have to but this matter will be taken further that i can promise you and I will get the media involved.And you guys still want to bill me monthly according to the statements i get. You guys are a big joke.
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details as well as the optional letter have been e-mailed through to you and we await your response.
Kind Regards
Noluthando MabasoCustomer Care Department
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Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details as well as the optional letter have been e-mailed through to you and we await your response.
Kind Regards
Noluthando MabasoCustomer Care Department
***
