AC
Andre C
1 reviews | Active since Mar 2015
06 Mar 2021, 09:50
*******
Unauthorised debit order 5 months after I cancelled my subscription and paid the cancellation fee.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
08 Mar 2021, 10:52Good Day Andre
Thank you for allowing us the opportunity to investigate your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was emailed to you.
Thank you for allowing us the opportunity to investigate your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Mar 2021, 10:52
Official
Good Day Andre
Thank you for allowing us the opportunity to investigate your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was emailed to you.
Thank you for allowing us the opportunity to investigate your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
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Andre C's updateReviewer Update
25 Mar 2021, 11:12After they said they will sort this issue out, I get the following sms today
"Your Matrix/Beame Acc. is 30 days in Arrears. Avoid SUSPENSION of service by making urgent payment of 123.24 to FNB Acc ***. Use your ***"
"Your Matrix/Beame Acc. is 30 days in Arrears. Avoid SUSPENSION of service by making urgent payment of 123.24 to FNB Acc ***. Use your ***"
AC
Andre C's update25 Mar 2021, 11:12
Reviewer Update
After they said they will sort this issue out, I get the following sms today
"Your Matrix/Beame Acc. is 30 days in Arrears. Avoid SUSPENSION of service by making urgent payment of 123.24 to FNB Acc ***. Use your ***"
"Your Matrix/Beame Acc. is 30 days in Arrears. Avoid SUSPENSION of service by making urgent payment of 123.24 to FNB Acc ***. Use your ***"
Matrix Vehicle Tracking's replyOfficial
25 Mar 2021, 12:18Good Day Andre
The necessary credits have been escalated to the Finance Department, approval does take +_ 21 days.
Please ignore any communication concerning outstanding amounts.
Regards,
Kaya Payi
Customer Care Department
***
The necessary credits have been escalated to the Finance Department, approval does take +_ 21 days.
Please ignore any communication concerning outstanding amounts.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply25 Mar 2021, 12:18
Official
Good Day Andre
The necessary credits have been escalated to the Finance Department, approval does take +_ 21 days.
Please ignore any communication concerning outstanding amounts.
Regards,
Kaya Payi
Customer Care Department
***
The necessary credits have been escalated to the Finance Department, approval does take +_ 21 days.
Please ignore any communication concerning outstanding amounts.
Regards,
Kaya Payi
Customer Care Department
***
AC
Andre C's updateReviewer Update
02 Apr 2021, 13:12Another unauthorised debit order, this time for the amount of R123. Same amount as mentioned in the message above. This is the second month in a row. They said they were going to fix it.
Now I am really considering taking legal action or opening a case of theft at the police.
Now I am really considering taking legal action or opening a case of theft at the police.
AC
Andre C's update02 Apr 2021, 13:12
Reviewer Update
Another unauthorised debit order, this time for the amount of R123. Same amount as mentioned in the message above. This is the second month in a row. They said they were going to fix it.
Now I am really considering taking legal action or opening a case of theft at the police.
Now I am really considering taking legal action or opening a case of theft at the police.
Matrix Vehicle Tracking's replyOfficial
06 Apr 2021, 08:05Good Day Andre
We have escalated your query to the relevant department and we do apologise for the inconvenience caused.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the relevant department and we do apologise for the inconvenience caused.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Apr 2021, 08:05
Official
Good Day Andre
We have escalated your query to the relevant department and we do apologise for the inconvenience caused.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the relevant department and we do apologise for the inconvenience caused.
Regards,
Kaya Payi
Customer Care Department
***