SS
Sedie S
1 reviews | Active since Dec 2019
01 Jul 2021, 09:24
*****S
I have wrote a review previously and even now, my issue is not resolved. maybe i should escalate this matter to the insurance ombudsmen. I have clearly told the Matrix people that i am not interested in their added service. i am being debitted R89 every month for something i did not sign up for. its ****** annoying cause now my tracker does not work cause my account is in arrears for something i dont know. This is annoying. i called and was on the line for more than 30 minutes to cancel this until i ended up sending an email, escalating to hello peter,still nothing. your the ****** worst company i have ever seen. blood suckers who cant even do their job
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Replies (1)Matrix Vehicle Tracking's replyOfficial
01 Jul 2021, 10:59Good Day Sedie S
We confirm that our Cancellations Department has been in contact you and assisted regarding your query.
The Value Added Service has been terminated as per your request and you are still liable for the arrears on the account as discussed with one of our consultants.
Assuring you of our best interest at all times.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Jul 2021, 10:59
Official
Good Day Sedie S
We confirm that our Cancellations Department has been in contact you and assisted regarding your query.
The Value Added Service has been terminated as per your request and you are still liable for the arrears on the account as discussed with one of our consultants.
Assuring you of our best interest at all times.
Regards
Noluthando Mabaso
Customer Care Department
***
