SS
Shaleen S
1 reviews | Active since Aug 2013
02 Sept 2025, 05:32
They would rather let you die than assist
Early August my husband was in a dangerous situation where he was ****** and stabbed. He pressed the panic button and I activated the panic button from my phone. Hoping that Matrix will then send help. This happened 9 August. No one was dispatched. My husband fought the ******s to keep the car so that he can get back home to drive home so we can go to the hospital. I want to cancel as we were not assisted. My query of why no one even called us went unanswered. They want to charge me 17 months payment upfront. AND are charging vehicle recovery service now for a service that is totally useless!
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
02 Sept 2025, 08:28Good day Shaleen van Staden,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Sept 2025, 08:28
Official
Good day Shaleen van Staden,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
SS
Shaleen S's updateReviewer Update
03 Sept 2025, 15:55The service we received are not up to standard, I want to cancel but not pay out the remainder of the contract. I know that this is also not allowed by law to charge such a big amount to cancel. No one have been in contact since the event. The only communication that has been received has been generic email and my patience is running thin. I am not paying for a service that has been utterly useless in a serious situation and even more useless in getting feedback. The only time we get some kind of quick service was when they replaced the tracking device earlier this year and even then there were issues with the technicians not adhering to the times scheduled and it took a month before the installation took place,
SS
Shaleen S's update03 Sept 2025, 15:55
Reviewer Update
The service we received are not up to standard, I want to cancel but not pay out the remainder of the contract. I know that this is also not allowed by law to charge such a big amount to cancel. No one have been in contact since the event. The only communication that has been received has been generic email and my patience is running thin. I am not paying for a service that has been utterly useless in a serious situation and even more useless in getting feedback. The only time we get some kind of quick service was when they replaced the tracking device earlier this year and even then there were issues with the technicians not adhering to the times scheduled and it took a month before the installation took place,