They refuse to stop debiting from my account 7 months after cancelling their service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Sandy P

I had a contract with this company end in July 2025, despite multiple cancellation emails and calls they continue to debit from my bank account and if I reverse the debit they report me to the credit bereu intentionally ruining my credit score. Once you get in you can never get out regardless of how terrible their service is. Y

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

21 Jan 2026, 08:41

Good day Sandy Phaahle,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply21 Jan 2026, 08:41

Official

Good day Sandy Phaahle,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

21 Jan 2026, 11:22

Good Day Sandy Phaahle,

Thank you for your submission.

This serves as confirmation that we have made contact with you. We are currently awaiting the requested email correspondence in order to proceed with further investigation of the matter.

Should you require any assistance in the interim, please do not hesitate to contact us.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply21 Jan 2026, 11:22

Official

Good Day Sandy Phaahle,

Thank you for your submission.

This serves as confirmation that we have made contact with you. We are currently awaiting the requested email correspondence in order to proceed with further investigation of the matter.

Should you require any assistance in the interim, please do not hesitate to contact us.

Regards,
Customer Care Department
***

Sandy P's updateReviewer Update

20 Feb 2026, 10:26

A month later nothing has changed. They still deduct money from my account as they please.

Sandy P's update20 Feb 2026, 10:26

Reviewer Update

A month later nothing has changed. They still deduct money from my account as they please.