PP
Pontsho P
1 reviews | Active since Oct 2013
03 Dec 2022, 08:44
They refuse to cancel my tracker
I have been emailing to cancel my tracker for over a year as I no longer own the car it was fitted on, I have been taken from pillar to post, and the money keeps going up with every invoice, what kind of business are you running if customers can't cancel. I guarantee you we will have to take this to court and I will only pay you for the amount when I sent my first email. Your service is ****.
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
05 Dec 2022, 12:20Good day Pontsho P,
We acknowledge your post and the content thereof is noted.
Cancellation request was received in writing on 22 September 2022. Standard 20-day notice applies, with the last payable billing for October 2022.
Credits have been prepared for the incorret billing of November and December 2022. The balance of the outstanding amount is still due and payable by you.
Regards,
Customer Care Department
***
We acknowledge your post and the content thereof is noted.
Cancellation request was received in writing on 22 September 2022. Standard 20-day notice applies, with the last payable billing for October 2022.
Credits have been prepared for the incorret billing of November and December 2022. The balance of the outstanding amount is still due and payable by you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Dec 2022, 12:20
Official
Good day Pontsho P,
We acknowledge your post and the content thereof is noted.
Cancellation request was received in writing on 22 September 2022. Standard 20-day notice applies, with the last payable billing for October 2022.
Credits have been prepared for the incorret billing of November and December 2022. The balance of the outstanding amount is still due and payable by you.
Regards,
Customer Care Department
***
We acknowledge your post and the content thereof is noted.
Cancellation request was received in writing on 22 September 2022. Standard 20-day notice applies, with the last payable billing for October 2022.
Credits have been prepared for the incorret billing of November and December 2022. The balance of the outstanding amount is still due and payable by you.
Regards,
Customer Care Department
***