They have contacted me to upgrade my car tracking device in November of last year

Item: Matrix Vehicle Tracking
Rating: 1
Author: Lizelle T

They have contacted me to upgrade my car tracking device in November of last year. This was done and the old device was replaced, but they kept on charging me for both devices. When I queried it, they told me I had to cancel the old tracking device, which I also did. Now MixTelematics is charging me a penalty cancelation fee for a device that is no longer installed on my vehicle.

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Replies (1)

Matrix Vehicle Tracking's replyOfficial

25 Apr 2024, 15:37

Good Day Lizelle Taute ,

Thank you for giving us the opportunity to assist with your inquiry.

We confirm that our Retention Consultant has been in contact with you and your concern has been escalated to Accounts Department for further Investigation.

Expect to receive feedback from our us shortly . We appreciate your patience and cooperation in this matter.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply25 Apr 2024, 15:37

Official

Good Day Lizelle Taute ,

Thank you for giving us the opportunity to assist with your inquiry.

We confirm that our Retention Consultant has been in contact with you and your concern has been escalated to Accounts Department for further Investigation.

Expect to receive feedback from our us shortly . We appreciate your patience and cooperation in this matter.

Regards,
Customer Care Department
***