They have been deduc...

They have been deducting money from my account every month sometimes twice but I recently find out I'm in errors apparently I owe them which I don't understand how, my tracker was installed mid last year after a year of paying without using any of their services, and after installing I wasn't given the login details of which I can't track my car I even tested by removing the battery unfortunately I didn't receive any calls from them, I'm so stressed by this cause for service I'm in errors of something I'm paying for monthly but not even using it, I work so hard for my money to have such problems.