TL
Thembi L
1 reviews | Active since Aug 2017
03 May 2022, 08:36
THEY ARE STILL *******. STILL KEEPING ME HOSTAGE. I DONT RECOMMEND. SNAKES TO THE CORE
Seems I will never catch a break from these people. They are beyond beyond awful. I have been trying to cancel my MIX service. They have listed me on the credit bureu. They have made my life a living hell. Even after emails between their teams cancelling it seems I will never be cancelled
Youi guys are the most awful people in the history of awful people. Why am I still listed on the credit bureu when your team confirmed on email the service is cancelled? Why am I still not cancelled as I am still being sent communication from you? I am guessing I will keep getting debited why you claim you cancelled
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
03 May 2022, 16:09Good Day Thembi L
Thank you for allowing us the opportunity to investigate your query.
We confirm that one of our consultants has been in contact with you regarding your cancellation query.
Your cancellation request has now been processed and confirmation thereof has also been emailed to you. We have forwarded your account to our Finance Department for the necessary credits to be approved.
Please accept our apologies for the inconvience caused.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to investigate your query.
We confirm that one of our consultants has been in contact with you regarding your cancellation query.
Your cancellation request has now been processed and confirmation thereof has also been emailed to you. We have forwarded your account to our Finance Department for the necessary credits to be approved.
Please accept our apologies for the inconvience caused.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply03 May 2022, 16:09
Official
Good Day Thembi L
Thank you for allowing us the opportunity to investigate your query.
We confirm that one of our consultants has been in contact with you regarding your cancellation query.
Your cancellation request has now been processed and confirmation thereof has also been emailed to you. We have forwarded your account to our Finance Department for the necessary credits to be approved.
Please accept our apologies for the inconvience caused.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to investigate your query.
We confirm that one of our consultants has been in contact with you regarding your cancellation query.
Your cancellation request has now been processed and confirmation thereof has also been emailed to you. We have forwarded your account to our Finance Department for the necessary credits to be approved.
Please accept our apologies for the inconvience caused.
Regards
Customer Care Department
***