MM
Musa M

1 reviews | Active since Aug 2017

01 Apr 2022, 10:29

Their way or the high way :(

What an experience I've had after I write off my car. The cancellation process is a night mare and the fees not even disclosed at the start of the contract. And surprisingly I'm expected to do business on another device, like what the..... I never knew a request of transferring will turn to a Rand sign. This company is just a money making ****. To cancel is a via email or phone, you'll call and email forever. I regret crossing paths with them, and if I stop the debits running off my account I'll be a bad payer credit bureau. 15 months counting and money will be going down the drain for a device that will be in a dead vehicle and even if we meet at the location of the old motor vehicle it'll still be a Rand to remove the device. Wow, wow, wow go with this company at your own risk, but trust me, you'll be in a bad trap.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Apr 2022, 12:52
Official
Good day Musa M,

We can confirm that an agent has contacted you and provided the cancellation options.  As per your request, the contract will be terminated once it reaches 24-months.

Regards,
Customer Care Department
***