PT
Phuti T

1 reviews | Active since Sept 2017

14 Nov 2023, 06:51

Their panic button is useless. They don’t respond when you press and ask for emergency asssist.

Yesterday I was in an uncompromised situation, I pressed panic button couple of times. Like for a period of 30 minutes pressing panic button. No one called to check up on me , my question is what am I paying for if when I ask for help no one calls to check ? Why do I have panic but that is useless?

Secondly Geo location alert is on but when I switch on the car no one calls to check if everything is fine. Now my question is, is this thing working ? I can’t be paying for useless units. Next thing the car gets ****** and you are told it was not working. This is very worrying

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply14 Nov 2023, 11:48
Official
Good Day Phuti Teffo,

We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.

We confirm that our Client Service Consultant has been in contact with you and assisted with configuring the Panic button remote.

Regards,
Customer Care Department
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