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simon N

1 reviews | Active since Aug 2013

01 Jul 2024, 06:24

Theft of car keys

I am very disappointed the technician who installed my tracking device left with my keys for my car, after several attempts to get the keys back I have had no response from this company, the technician is called Vincent

0
Replies (5)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Jul 2024, 07:42
Official
Good Day Simon Nel,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Jul 2024, 13:21
Official
Good Day Simon Nel,

Thank you for allowing us the opportunity to speak to you regarding your query.

Kindly note that we did try to get in contact with you however we were unsuccessful.

Please let us know the best time to reach you or share an alternate contact number with us.

Regards,
Customer Care Department
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sN
simon N's update02 Jul 2024, 16:21
Reviewer Update
I would like to applaud this company on taking my issue seriously, Mr Herman Rapalane came and did a search of the vehicle and found the keys inside the consol or dashboard of the car, he has restored the confidence in this company, apparently this is an issue which occurs by accident while fitting the tracking device, I will definitely recommend this company for it's professionalism
sN
simon N's update02 Jul 2024, 16:23
Reviewer Update
I would like to applaud this company on taking my issue seriously, Mr Herman Rapalane came and did a search of the vehicle and found the keys inside the consol or dashboard of the car, he has restored the confidence in this company, apparently this is an issue which occurs by accident while fitting the tracking device, I will definitely recommend this company for it's professionalism
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Jul 2024, 08:26
Official
Good Day Simon Nel,

We appreciate you raising this issue with us.

We confirm that our Retention Representative has been in contact with you and the matter has been addressed and resolved.

Thank you for your patience and cooperation in this matter.

Kind regards, 
Customer Care Department 
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