EK
Eileen K
1 reviews | Active since Feb 2012
12 Aug 2024, 15:35
*****, Theft and Harassment
Do NOT use them!! After cancelling account after countless problems and service issues. Suddenly, after 2 years, they started Invoicing and Debiting bank account. When confronted, they simply said, send a cancellation request. The account has been settled and close for 2 years and now they *******ly bill and *****. 2 Months they have tried to debit bank and we have reversed. *****, Theft and Harassment DO NOT USE THEM EVER!
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
13 Aug 2024, 07:32Good Day Eileen Kovacs, Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Aug 2024, 07:32
Official
Good Day Eileen Kovacs, Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
13 Aug 2024, 13:25Good Day Eileen Kovacs,
We appreciate you raising this issue with us.
We confirm that our Retention Representative has been in contact with you and provided information on the cancellation procedure, which requires a month's notice.
Statement with the current balance on your account has been emailed through to you .
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
We appreciate you raising this issue with us.
We confirm that our Retention Representative has been in contact with you and provided information on the cancellation procedure, which requires a month's notice.
Statement with the current balance on your account has been emailed through to you .
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Aug 2024, 13:25
Official
Good Day Eileen Kovacs,
We appreciate you raising this issue with us.
We confirm that our Retention Representative has been in contact with you and provided information on the cancellation procedure, which requires a month's notice.
Statement with the current balance on your account has been emailed through to you .
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
We appreciate you raising this issue with us.
We confirm that our Retention Representative has been in contact with you and provided information on the cancellation procedure, which requires a month's notice.
Statement with the current balance on your account has been emailed through to you .
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***