NM
Nontsikelelo M
1 reviews | Active since Jun 2025
14 Jun 2025, 08:40
The worst tracking device company
The worst tracking device company I have ever dealt with in my life. There’s a call back option and they never call back, I did it so many times. Then I request to cancel my device and sent emails there were no responses, they just acknowledged the receipt of my email and did nothing about it. I cancelled my debit order months later and they’re now reporting me to clear store that I have a record of missed payments, their debtors division has been contacting me I’m so angry! Don’t ever use them.
Helpful (0)
Replies (9)0
Replies (9)
Matrix Vehicle Tracking's replyOfficial
14 Jun 2025, 11:25Good Day Nontsikelelo Mdontsane
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Jun 2025, 11:25
Official
Good Day Nontsikelelo Mdontsane
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
NM
Nontsikelelo M's updateReviewer Update
17 Jun 2025, 09:03It’s been so long and you guys still haven’t gotten back to me! Masters of what you are doing!
NM
Nontsikelelo M's update17 Jun 2025, 09:03
Reviewer Update
It’s been so long and you guys still haven’t gotten back to me! Masters of what you are doing!
Matrix Vehicle Tracking's replyOfficial
17 Jun 2025, 10:33Good Day Nontsikelelo Mdontsane
Thank you for the reply,
This is confirmation that you were contacted and advised accordingly
Please note that your contract with MixTelematics is a 36 months contract and early termination is subjected to a settlement fee.
Hope this resolves your query.
Should you require further assistance please send us an email or message us on Facebook.
Regards,
Thank you for the reply,
This is confirmation that you were contacted and advised accordingly
Please note that your contract with MixTelematics is a 36 months contract and early termination is subjected to a settlement fee.
Hope this resolves your query.
Should you require further assistance please send us an email or message us on Facebook.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Jun 2025, 10:33
Official
Good Day Nontsikelelo Mdontsane
Thank you for the reply,
This is confirmation that you were contacted and advised accordingly
Please note that your contract with MixTelematics is a 36 months contract and early termination is subjected to a settlement fee.
Hope this resolves your query.
Should you require further assistance please send us an email or message us on Facebook.
Regards,
Thank you for the reply,
This is confirmation that you were contacted and advised accordingly
Please note that your contract with MixTelematics is a 36 months contract and early termination is subjected to a settlement fee.
Hope this resolves your query.
Should you require further assistance please send us an email or message us on Facebook.
Regards,
Customer Care Department
***
NM
Nontsikelelo M's updateReviewer Update
17 Jun 2025, 13:26But you guys couldn’t communicate that for six months? Every email you get you acknowledge and never say anything for six months? Now your manager Ayanda called me and he’s been calling me back with feedback at 10am! Wow wow wow!
NM
Nontsikelelo M's update17 Jun 2025, 13:26
Reviewer Update
But you guys couldn’t communicate that for six months? Every email you get you acknowledge and never say anything for six months? Now your manager Ayanda called me and he’s been calling me back with feedback at 10am! Wow wow wow!
Matrix Vehicle Tracking's replyOfficial
17 Jun 2025, 15:39Good day Nontsikelelo Mdontsane
Thank you for the submission.
Please be aware that, according to your discussion with one of the consultants, an inquiry into the problem at hand is currently underway.
After they have reviewed all the raised matters, you will receive feedback.
Regards
Customer Care Department
***
***
Matrix Vehicle Tracking's reply17 Jun 2025, 15:39
Official
Good day Nontsikelelo Mdontsane
Thank you for the submission.
Please be aware that, according to your discussion with one of the consultants, an inquiry into the problem at hand is currently underway.
After they have reviewed all the raised matters, you will receive feedback.
Regards
Customer Care Department
***
***
NM
Nontsikelelo M's updateReviewer Update
03 Jul 2025, 10:46Good day
I still haven’t received any feedback and my issue is still not resolved.
I don’t know what I need to do now 🙆🏾♀️🤦🏾♀️ the bad service is still not improving or do I need to go on social media and post about it?
I still haven’t received any feedback and my issue is still not resolved.
I don’t know what I need to do now 🙆🏾♀️🤦🏾♀️ the bad service is still not improving or do I need to go on social media and post about it?
NM
Nontsikelelo M's update03 Jul 2025, 10:46
Reviewer Update
Good day
I still haven’t received any feedback and my issue is still not resolved.
I don’t know what I need to do now 🙆🏾♀️🤦🏾♀️ the bad service is still not improving or do I need to go on social media and post about it?
I still haven’t received any feedback and my issue is still not resolved.
I don’t know what I need to do now 🙆🏾♀️🤦🏾♀️ the bad service is still not improving or do I need to go on social media and post about it?
Matrix Vehicle Tracking's replyOfficial
05 Aug 2025, 09:18Good day Nontsikelelo Mdontsane
This is confirmation that the above matter has been resolved.
If you require further assistance, please do not hesitate to email us or message us on Facebook.
Kind regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Aug 2025, 09:18
Official
Good day Nontsikelelo Mdontsane
This is confirmation that the above matter has been resolved.
If you require further assistance, please do not hesitate to email us or message us on Facebook.
Kind regards,
Customer Care Department
***
NM
Nontsikelelo M's updateReviewer Update
12 Aug 2025, 07:29Good day
Not yet, they still haven’t sent updated information to update my credit report, I’m still seeing missed payments.
Not yet, they still haven’t sent updated information to update my credit report, I’m still seeing missed payments.
NM
Nontsikelelo M's update12 Aug 2025, 07:29
Reviewer Update
Good day
Not yet, they still haven’t sent updated information to update my credit report, I’m still seeing missed payments.
Not yet, they still haven’t sent updated information to update my credit report, I’m still seeing missed payments.
Matrix Vehicle Tracking's replyOfficial
12 Aug 2025, 08:31Good Day Nontsikelelo Mdontsane,
Thank you for the reply,
We have sent through email communication requesting additional information regrading the above reply.
Thank you for the reply,
We have sent through email communication requesting additional information regrading the above reply.
Kind regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply12 Aug 2025, 08:31
Official
Good Day Nontsikelelo Mdontsane,
Thank you for the reply,
We have sent through email communication requesting additional information regrading the above reply.
Thank you for the reply,
We have sent through email communication requesting additional information regrading the above reply.
Kind regards,
Customer Care Department
***