THE WORST TRACKING COMPANY IN SOUTH AFRICA

The staff members are rude, hang up when they cannot answer questions and I find the company to be unprofessional. The guy who installed the tracking devices in my car stole a R200.00 note directly from my wallet, and the devices installed send out false crash/impact alerts on a daily basis (it is annoying). They claim that they will call a technician, but nothing is ever resolved, and technicians don't even touch base with you. It is pathetic.

The app has not worked for x2 months and then their customer care has the nerve to ask me when they should deduct. One of the ladies was brave enough to say she expected my complaints from an older man and not a younger guy. I am shocked by the service and appalled by the responses of the staff at Matrix vehicle tracker. I would strongly encourage the company to have some diversity and employ white/Indian/colored people to help train the current black staff how customers should be treated and spoken to. This is unacceptable and I recommend that you choose ANY other tracking company and not Matrix. I finally understand why nobody wants anything to do with this joke of a tracking service, I just wish I had listened to the warnings.

To call this company unprofessional, and incapable is an understatement. Do yourself a favor and stay away from them if you value your car, and peace of mind because this is just pathetic.