JM
Judith M

1 reviews | Active since Jun 2023

17 May 2026, 07:46

The worst tracking company ever, ********** customer service!!!

My car got stuck on the N1 we needed roadside assistance. Debit orders paid on time, this was on a Saturday. They told us your account is in arrears call us on my Monday to sort it out. Imagine you can’t even see the location of the car and by the way nobody ever answers their calls during the week. Definitely the worst company. Called the hijacking line, they told me fix your issues on Monday we don’t even know where your car is and I had an emergency. It was their fault the accounts were not sorted out as the money left my account. Overall they block your account and you can’t view where your vehicle is at any point, even if they hijack it you still cannot track it. Please don’t use this company if you care about your car. I am very disappointed.

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Replies (4)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply18 May 2026, 08:38
Official
Good Day Judith Mkhize

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply18 May 2026, 10:54
Official
 
Good day  Judith Mkhize,

This is confirmation that we have attempted to get hold of you by telephone with no reach. 

Kindly reply to our e-mail with the convenient time to return the call. 

Regards, 
Customer Care Department 
*** 
JM
Judith M's update18 May 2026, 11:49
Reviewer Update
Hi, you can call now I am available. I will also respond to the email. My account is still blocked.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 May 2026, 09:43
Official
Good day Judith Mkhize,

This serves as confirmation that direct communication was established with the account holder and the matter has been attended to accordingly.

Should you require any further information or assistance, please do not hesitate to contact us. We remain at your service.

Kind regards,
Customer Care Department
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