The worst tracking company

When I bought my car in 2020 January I had a tracker installed by them chose the option of MX3 that came with a mobiliser. Until I got a call somewhere in 2023 and was told I am being offered an option to upgrade my device and save me some money. Who wouldn’t jump to saving money I jumped to it arranged for them to come install the new device. Guess what they were basically downgrading me. The new tracker didn’t have a mobiliser. For 2 months it kept showing my vehicle location in an area I didn’t know. And the unfortunate part with this people you can never get hold of them. The only way is to not pay premiums hoping when they call to complain about premiums you can also get to raise your complain. They called I raised my complain and was promised they will call me. Still to date I cannot get hold of them and still they haven’t already taken me back to the package I want. Now all I want is to cut ties with them period. They do not even deserve the 1 star. I wonder what would haven’t should my car get ****** and I must call them to report