FG
Faiyaaz G
1 reviews | Active since Oct 2019
01 Mar 2022, 12:28
The worst tracker company is SA
HI...I Senr an e-mail to cancel my Beame last year 17th February 2021, they still debiting my account, i tried calling the call centre yesterday 28-02-2022 i had to hold on for close to 45min, still no answer, i tried again this morning 01-03-2022, they advised they will.contact me back at *** no call back, i then tried myself.to call for assistance, no answer!!!!! I mean do we have incompetant people working there? The best part is they handed my account over when it suppose to be cancelled????
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Replies (2)FG
Faiyaaz G's updateReviewer Update
01 Mar 2022, 12:22Cell phone number ***, you may contact me if you can to resolve...i will go to the media and all social media forums if its not resolved!
FG
Faiyaaz G's update01 Mar 2022, 12:22
Reviewer Update
Cell phone number ***, you may contact me if you can to resolve...i will go to the media and all social media forums if its not resolved!
Matrix Vehicle Tracking's replyOfficial
01 Mar 2022, 14:08Good Day Faiyaaz G
We can confirm that an agent did get in contact with you and processed your request to cancel.
You were escalated to the Accounts Department for further assistance concerning the arrears on your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and processed your request to cancel.
You were escalated to the Accounts Department for further assistance concerning the arrears on your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Mar 2022, 14:08
Official
Good Day Faiyaaz G
We can confirm that an agent did get in contact with you and processed your request to cancel.
You were escalated to the Accounts Department for further assistance concerning the arrears on your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and processed your request to cancel.
You were escalated to the Accounts Department for further assistance concerning the arrears on your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***