1 reviews | Active since Sept 2018
The WORST SERVICE
POOR,pathetic service.. DONT CARE ATTITUDE their logo should change from right by your side to #farfromyourside... I been a client for years .when I realized my tracker wasnt working spoke to so many different consultants none of them took this serious .Godforbid had my car been ****** or high jacked matrix wouldnt retrieve my car, ...but they quick to increase the premium .. so basickly I paid 4 a service for not getting anything at all. I asked for the managers details, even WRONG DETAILS were given to me. so this should say it all?????????????????? so Dont be Fooled!!!!!! with Matrix u Must BEG FOR HELP!!!!!
Dear Tanja Pillay
We hereby acknowledge your post and have noted the content.
Whilst we truly regret any service related issues you may have experienced we would like to state for the record that our various attempts – on several platforms – to investigate any potential grievance has been met with severe obstruction from yourself.
We ask that you allow us the opportunity to speak to you in order to have the matter resolved alternatively your request to terminate the agreement will be processed shortly.
Kind regards
Thato Mashimbye
Customer Care Supervisor
Dear Tanja Pillay
We hereby acknowledge your post and have noted the content.
Whilst we truly regret any service related issues you may have experienced we would like to state for the record that our various attempts – on several platforms – to investigate any potential grievance has been met with severe obstruction from yourself.
We ask that you allow us the opportunity to speak to you in order to have the matter resolved alternatively your request to terminate the agreement will be processed shortly.
Kind regards
Thato Mashimbye
Customer Care Supervisor