The worst of the worst!!

I have had it with Matrix. I sold my bakkie in November 2024. Canceled my service on the 18th of March 2025 and received a confirmation om my cancelation via email, stating that my service will be cancelled on the 13th of April 2025. (I have the email as proof). This only happened after the 4th email I send to cancel my service.

Debit order day came in May and....... surprise surprise.. the debit order went off again. Again I reversed the order, because THEY TOLD ME that my contracept was canceled with effect 13 April 2025

Then... this morning I received a call from them saying that I am in arrear with my account... i am still under contract... the lady said that they should have stated it in the email, but it looks like the have forgotten. What they did say though is that my contract is canceled from 13 April!!!!!!!!! I told the lady that THEY SAID the contract was canceled. Then she asked me for the reference number on the email, but guess what... the email didn't even contain one!! I started explaining my case to the lady and the SHE hung up the call.

UTTERLY UNPROFESSIONAL of a company doing that....... Matrix don't worry about you or your vehicle, the just want your money STAY AWAY!!!!!!!!!!!!!!!!!

Matrix will not have a foot to stand on and I will fight them with all I have! THEY said my service is CANCELED 13 April 2025... They made the mistake of not informing me I am under contract.... They cant go back on an official email now... sorry