The worst customer service in South Africa untrained and clueless employees

The worst service ever received Most uneducated bunch I don't know how the hell they employee people with no ethics or morals .... No telephone etiquette what so ever they even sound tired when answering their phones as if they would rather be else where.

September 2019 they fitted a tracking unit in my brand new vehicle without my knowledge they cut out netstars device connected their device with netstars wires ..... When my insurance contacted me to say they can lo longer track the vehicle....I contacted matrix to find out what's going on their excuse was the technician was fired so they wouldn't know how to assist I was then put on hold for 45 mins at a time transferred from pillar to post at the end I didn't get help

Who gave matrix authority to remove another companies unit Why did you cancel all my vehicles without discussing with me Why should I pay netstar when your technician caused the mess Why are your consultant's so clueless and not helpful