JP
Johan P
1 reviews | Active since Dec 2023
08 Dec 2023, 14:03
The worst customar service!!!
The worst customar service i ever experience. Never phone you back.Dont answer there phones or emails.Was waiting for 2 weeks to get someone to phone me to upgrade my unit.Then when it was fitted nothing work and they only phone you 30 min after you press the panic button.Never phone you when you activade the geo lock.And no one helps you and gets back to you.I have mailed customar care,complaints how many times but no reply.I ask to speak to someone from management but no phone call from management. I have the new unit in for 5 days.But going to cancel it and move over to another company.Really the worst service ever.
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Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
11 Dec 2023, 08:06 Good Day Johan Potgieter,
We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.
The matter has been escalated to the Management for further investigation ,anticipate receiving feedback from us shortly.
Regards,
Customer Care Department
***
We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.
The matter has been escalated to the Management for further investigation ,anticipate receiving feedback from us shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Dec 2023, 08:06
Official
Good Day Johan Potgieter,
We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.
The matter has been escalated to the Management for further investigation ,anticipate receiving feedback from us shortly.
Regards,
Customer Care Department
***
We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.
The matter has been escalated to the Management for further investigation ,anticipate receiving feedback from us shortly.
Regards,
Customer Care Department
***
JP
Johan P's updateReviewer Update
11 Dec 2023, 15:40Still not resolved.You guys send mail and said its resolved but nothing is resolved.Still no respond on panic button,still no respond on g lock.So why have this in if you guys just dont phone or respond to panic buttons and g locks?And dont even start with the customar care that is worst?The worst company ever.I am done!!!!I am canceling with this company.People stay away!!!
JP
Johan P's update11 Dec 2023, 15:40
Reviewer Update
Still not resolved.You guys send mail and said its resolved but nothing is resolved.Still no respond on panic button,still no respond on g lock.So why have this in if you guys just dont phone or respond to panic buttons and g locks?And dont even start with the customar care that is worst?The worst company ever.I am done!!!!I am canceling with this company.People stay away!!!