1 reviews | Active since Jun 2015
THE WORST ADMIN EVER!
We canceled our contract with them on 22 November 2021 as we sold our vehicle. December 2021 they debit our account with R248.69. We called numerous times, however, no one is ever available to answer, it is always a voice-automated message that says "high call volumes, shortage of staff or something like that"
We then resorted to e-mailing, but guess what....each time you email you get an automated reply with a new case number, and yet no one responds!
Then 02 Jan and 01 Feb 2022 we received statements for the amount outstanding. Yesterday we received a letter of demand, as they are claiming that the account is in arrears.
So clearly someone over there is not doing their job!!!!!!!!
Am so frustrated with them already
We have escalated your query for further assistance and we will revert back to you.
Regards,
Customer Care Department
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We have escalated your query for further assistance and we will revert back to you.
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
An email with a recon of your account has been forwarded to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
An email with a recon of your account has been forwarded to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***