The worse customer experience and support!

I received a quote from a sales consultant to add a unit on my profile for my second vehicle. In doing so, the quote received was R139 including a panic button. It is now 1 month since the installation of the unit and it is going back and forth with Mix telematics with receiving a panic button. Firstly, the package price is now R159 which is incorrect to the amount given on the quote, secondly, we were told to be given a panic button but now, we are told it is an additional charge. I called customer support, on numerous occasions, sent emails - showing the quotes etc... There is no feedback /updates. (it is now two months).