CB
Cheryl B
1 reviews | Active since Oct 2018
14 Jul 2024, 11:50
The top ‘ customer don’t care’ company
Despite numerous promises my emails calling for information relating to the terminated contracts remain unanswered and ignored.All you get is different versions of settlement letters that cannot be explained and sms threats. With the takeover of Matrix by an American company, your emails are also blocked for containing Israeli ID and bank account numbers! How ridiculous when all they contain are local Matrix customer reference numbers. So after 7 months the matters outstanding by Matrix remain unresolved.
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Replies (1)0
Replies (1)Matrix Vehicle Tracking's replyOfficial
15 Jul 2024, 10:01Good Day Cheryl Brown,
Thank you for notifying us of this issue.
We assure you that your concern has been escalated to Management for a thorough review.
A consultant will be in contact with you to provide feedback soon.
We appreciate your patience and cooperation in this matter.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply15 Jul 2024, 10:01
Official
Good Day Cheryl Brown,
Thank you for notifying us of this issue.
We assure you that your concern has been escalated to Management for a thorough review.
A consultant will be in contact with you to provide feedback soon.
We appreciate your patience and cooperation in this matter.
Regards,
Customer Care Department
***
