PN
Palesa N
1 reviews | Active since Apr 2012
28 Sept 2023, 07:03
The pits.
The worst of the worst. Well the customer service email doesn't work, although it's on all of their correspondence and the app. Doesn't work in the sense that no one ever responds to it. Until one has to call in. I've had my tracking device since May 2023, fine. I had my issues. And now since then, I've been paying for a panic button which isn't in my possession, after countless conversations with the support consultants. I would definitely never recommend this company.
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Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
28 Sept 2023, 09:26Good Day Palesa Nxumalo ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Consignment Department.
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Consignment Department.
The remote has been arranged to be dispatched to your Residential address.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply28 Sept 2023, 09:26
Official
Good Day Palesa Nxumalo ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Consignment Department.
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Consignment Department.
The remote has been arranged to be dispatched to your Residential address.
Regards,
Customer Care Department
***
Customer Care Department
***
PN
Palesa N's updateReviewer Update
02 Oct 2023, 19:29Needless to say no one has called me to arrange for the delivery of the remote. And this is not the 1st time this is happening, in previous calls your colleagues had mentioned they'd escalate this to the ops department, I think that's what it's called.
PN
Palesa N's update02 Oct 2023, 19:29
Reviewer Update
Needless to say no one has called me to arrange for the delivery of the remote. And this is not the 1st time this is happening, in previous calls your colleagues had mentioned they'd escalate this to the ops department, I think that's what it's called.