JP
J P

1 reviews | Active since Jul 2022

02 Oct 2022, 20:25

The never-ending contract & promises not kept

Unfortunately, due to yet another broken "assurances", I am obliged to report continued bad service.

I have been asking since March for my contract to be cancelled and to have no further dealings with your company. Eventually my contract was cancelled, but each month you continue to send me invoices - on the 2nd of September, you stated: "The statement received was for the month of August 2022. No further statements will be issued to you.

Assuring you of our best intentions at all times,"

Surprise, surprise, its October and can you believe it, I have received another invoice - this time for R0.00 So you did not keep your word and the assurance of your intentions was worth nothing.

Mix Telematics - on a more serious note, you are having an effect on my mental health, the continued stress of dealing with the continued incompetence and lack of regard when dealing with a customer query is taking a toll, do you have any idea of the impact this stress has? From threats of reporting me to credit agencies to the continued poor service, I continue to regret ever signing this contract.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Oct 2022, 08:14
Official
Good day J P,

Kindly note that the R0.00 balance statement is for your record purposes on the closure of the account.  No future communication will be sent to you.

Regards,
Customer Care Department 
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