JD
James D

1 reviews | Active since Mar 2017

12 Dec 2017, 15:40

The definition of ***********

I'm trying to have a tracker installed and there has been no response from the call center or anyone. This is an outstanding first impression. The phone keeps ringing into perpetuity.

I'm sure the Board of directors is overseeing a deficient, ineffectual and unfit organisation that can't get anything correct.

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply12 Dec 2017, 16:22
Official

Dear James Dhara

We thank you for your post and for allowing us the opportunity to speak to you.

We sincerely apologise for you experience and assure you that this is not a reflection of our overall service levels.

I refer to your telephonic discussion with our sales department and confirm that your issues have now been addressed

Please do not hesitate to contact us directly should you require further assistance

Kind regards

Thato Mashimbye
Tel +27 (0) 11 ***

JD
James D's update12 Dec 2017, 17:38
Reviewer Update
They contacted me within 20 minutes of writing this review.