THE BUSINESS IS A ****

I am writing to express my dissatisfaction with the handling of my account and the ongoing issues with my credit report. I paid off my account in full, and as of today, after 21 days, the account is still showing on my credit report and is increasing each month. This is both misleading and unacceptable.

Additionally, I have made several attempts to contact your customer service department, but each time I provide my account ID number, I am abruptly disconnected from the call. This behavior is not only frustrating but unprofessional.

I have canceled my membership with your company and expect you to update my account immediately to reflect the paid-off status and ensure it is removed from my credit report. If this issue is not resolved promptly, I will have no choice but to file a formal dispute with the credit bureaus and report this matter to the appropriate consumer protection agencies, including the Better Business Bureau and the Federal Trade Commission.

I expect confirmation that my account has been updated