The account is stil ...

Good Day

Thank you for your communication.

Please note that your cancellation request has been processed timeously, and the applicable cancellation fees have been allocated. We have also sent you confirmation of your cancellation.

We attempted to contact you telephonically and sent a detailed email explaining the status of your account.
Unfortunately, we were unable to reach you by phone, and we did not receive a response to our emails.

On our side, everything has been finalized, and your account with Matrix is officially closed.

We trust this is in order 

Regards,
Customer Care Department
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